Troubleshooting

With ASI, finding answers to the most frequently asked questions about false alarms, sensors, and general troubleshooting solutions are easy to find on our troubleshooting page. If you can’t find the answers here, you can CHAT with a live person to receive additional answers.

How do I reset my keypad after an alarm event?

Resetting your keypad varies from system to system. Reset instructions for ASI’s most popular systems can be found on our User Manuals page.

Where can I find a copy of my system’s user manual?

Your system’s specific user manual can be found at our User Manuals page.

How often should I test my security system?

Regular testing ensures the system is able to communicate with our UL Monitoring Station. Your systems should be tested once a day and after any changes to your phone, Internet, satellite or cable service. Refer to your system user guide on our User Manuals page.

How do I use my security system?

Watch our Video Guides to learn more about how to use and test your ASI security system.

How do I set my security system?

Each security system has its own unique arming sequence. For your system, please refer to your User Manuals.

How do I test a zone?

The process of testing zones varies from system to system. Please refer to your User Manual for specific instructions.

What happens when my security system goes off?

When the system is tripped, your system’s siren will sound and a signal is sent from your security system to ASI’s Monitoring Station, where an operator will dispatch the proper law enforcement authorities or call down your call list.

How can I avoid causing false alarms?

Sometimes people avoid using their security system because they’re afraid of setting it off accidentally. But if you use your security system regularly, it becomes part of your daily routine, which can help prevent mistakes and avoid false alarms.

There are two ways to arm your system:

AWAY - When leaving your house, you should always arm your system for Away to activate the interior zones such as your motion detectors.

STAY - If you have larger, active pets or pets who climb on the furniture, you should arm your system for Stay so your motion detector does not pick up their activity and cause false alarms.

When coming home, the first thing you should do is enter your 4 digit code to Disarm the system. Then make sure to arm the system again, but this time in Stay mode. This provides an added layer of protection for you and your family while you’re at home. Stay mode activates exterior doors but let’s you move around the home freely without triggering the alarm.

Another way to avoid setting off your alarm accidentally is to make sure everyone in your household knows how to use the alarm.

Be sure to test your system regularly to make sure it communicates properly with our U.L. Monitoring Station. Refer to your system user guide on our User Manuals page. Once you locate your manual you will need to place your system on test. You can call 1-800-299-6220 to put your system on test.

What should I do if a door or window contact breaks?

If a door or window contact breaks you can bypass the zone, allowing you to keep the system armed with only that zone(s) being bypassed.

For instructions on how to bypass a zone, you will need to refer to your User Manual. If you do not have your system manual available, you can download one from our User Manual page.

You can always call our U.L. Monitoring Station to get tech support or request a service ticket by calling 1-800-299-6220.

Will bypassing a zone fix the situation?

No. Bypassing a zone should be a temporary solution and the issue must be corrected as soon as possible. Call our U.L. Monitoring Station to get tech support or request a service ticket by calling 1-800-299-6220. 

What are some events that can affect my alarm system or cause maintenance issues?

What causes a trouble signal?

A trouble signal (sometimes indicated in the alarm history by the abbreviation TRB) indicates a possible problem or difficulty with your security system, such as a loose wire, a poorly aligned sensor or a low battery status.

Call our U.L. Monitoring Station to get tech support or request a service ticket by calling 1-800-299-6220.

How do I silence low battery beeping?

Most systems will begin beeping as a result of a total power outage or failure to recharge the system backup battery.

Call our U.L. Monitoring Station to get tech support or request a service ticket by calling 1-800-299-6220.

My alarm went off accidentally, but I quickly put in the code and shut it off. I expected a call from ASI, but no one called. Why not?

Your system allows for a brief grace period to disarm your system before an alarm signal is sent to our U.L. Monitoring Station. This gives you enough time to cancel the signal and prevent a false alarm.

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